Sub Club™ Return Information and Terms

Please inspect your order upon receipt. Alteration (printing, dying, washing, embroidering, etc.) or use by you or your agent, subcontractor, or designer will constitute acceptance by you of the order and condition of the goods. Sub Club™ will not reimburse for any decoration costs on defective or mis-shipped goods. Returns of washed, decorated, otherwise altered, or closeout merchandise will not be accepted. Pre-Bleached shirts, digital artwork, and dye sublimation transfers are non-returnable and all sales of these items are final. Sub Club™ Dye Sublimation inks must be unopened and returned in the original packaging.

To request a claim for shortages, damages etc:

• Obtain a Return Authorization number (RA) from our Customer Care team within 72 hours from the invoice date. The goods must be returned to us within 7 business days to receive a credit or exchange.
• Inform our Customer Care team if a replacement order is needed. All replacement orders must be prepaid based on the original payment type (credit card, terms, etc.). You will receive a credit once the original order is returned to our warehouse & passes an inspection for acceptance.

Send returns to the following address:
2 W 9th St, Marcus Hook, PA 19061

To request a claim for returns due to cancellations etc:

• Cancellations are approved before shipping only, after in which it would be considered a return and uses those rule sets. All Cancellations are subject to a restocking fee.
• Obtain a Return Authorization number (RA) from our Customer Care team within 7 business days from the invoice date. No returns will be accepted after 7 business days. The goods must be returned to our warehouse within 14 business days from the RA issue date in order to receive credit.

Return Authorization numbers are voided if the merchandise is not received within 14 business days of issue. Non-defective, unclaimed, undeliverable, refused, changed or cancelled ordered are charged a 20% restocking fee, plus freight. Non-stocked, bleached, pre-ordered or special ordered merchandise cannot be returned unless we have made a discrepancy on our end.

Discontinued and closeouts cannot be returned.

Returns can be initiated by emailing our Customer Care Team at returns@subclubtees.com Monday – Friday 8am-8:30pm Eastern Standard Time.

Please review our terms before you reach out:

• We do not process returns on printed, washed or decorated merchandise.
• You must return defective merchandise to us with a piece of tape indicating the flaw’s location.
• We do not accept returns on discontinued items or merchandise that is more than 30 days old.
• You must make all claims for shortages or damages within 72 hours of receiving the merchandise.
• Without a valid return authorization number, we will not accept returns.
• Please include a copy of your invoice to ensure we can issue you a proper credit within two weeks.
• All returned or refused shipments are subject to a 25% restocking charge in addition to both outbound and return freight costs. We do not provide cash refunds.
• If we did not process your order accurately, we’ll cover the original freight and send a return label for the incorrect merchandise.
• Please note that products that are considered non-returnable are noted as such on their respective product page, the inventory quantity will be underlined in orange. These products include but are not limited to: closeout items, pre-bleached items, digital artwork, and dye sublimation transfers.
• You are responsible for freight charges on ANY returned item, unless it is established that Sub Club™ will incur the charges in writing